Energy Giant Fined $14 Million for Failing to Let Customers Know About Cheaper Deals

‘We are sincerely sorry,’ the EnergyAustralia managing director said.

A close up of a power bill in Melbourne, Australia, on Oct. 22, 2012. Quinn Rooney/Getty Images

Energy retail giant EnergyAustralia has been ordered to pay a $14 million (US$9.6 million) penalty for making false and misleading statements to over half a million customers.

The company admitted that in communications with 566,000 customers between June 20 and Sept. 12, 2022, it failed to mention the lowest possible price for new electricity offers.