Complaints Spike as Taxpayers’ Watchdog to Review CRA Handling of Locked Accounts

Complaints Spike as Taxpayers’ Watchdog to Review CRA Handling of Locked Accounts
The Canada Revenue Agency (CRA) headquarters Connaught Building is pictured in Ottawa in this file photo. The Canadian Press/Sean Kilpatrick
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OTTAWA—The federal taxpayers’ watchdog says complaints to his office spiked in the hours after he went public with concerns about how the Canada Revenue Agency locked users out of their online accounts.

The accounts were locked just over one week ago when the agency found evidence that an unspecified number of user IDs and passwords might have been stolen in a cyberattack.