Complaints about phone, internet and television services jumped 38 percent in the 2023-24 reporting year, says the watchdog that handles grievances about Canadian telecommunications providers.
The annual study by the Commission for Complaints for Telecom-television Services said it handled a record 20,147 complaints from customers between Aug. 1, 2023 and July 31, 2024. It said it was able to resolve 88 percent of them.
