Public Health, Border Services Failed to Communicate on ArriveCan Work, Creating ‘Accountability Void’: Auditor General

Public Health, Border Services Failed to Communicate on ArriveCan Work, Creating ‘Accountability Void’: Auditor General
Auditor General Karen Hogan appears as a witness at a House of Commons standing committee on Public Accounts on Parliament Hill in Ottawa on Feb. 12, 2024. THE CANADIAN PRESS/Sean Kilpatrick
Matthew Horwood
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Auditor General Karen Hogan says a lack of communication between the Public Health Agency of Canada and Canada Border Services Agency about their respective roles and responsibilities regarding the ArriveCan app left an “accountability void” that persisted for a year and a half.

“Each believed that the other was responsible for establishing a governance structure, and neither developed nor implemented good project management practices, such as developing objectives and goals and budgets and cost estimates,” Ms. Hogan said in her opening statement before the Standing Committee on Public Accounts on Feb. 20