CommBank Teams Up with OpenAI to Roll Out Advanced AI Tools

The multi-year partnership will focus on AI-driven fraud prevention, customer experience, and workforce upskilling.

The OpenAI logo appears on a mobile phone in front of a computer screen with random binary data in Boston on March 9, 2023. Michael Dwyer/AP Photo

Commonwealth Bank of Australia (CommBank) has entered a multi-year partnership with U.S.-based artificial intelligence leader OpenAI, becoming its strategic banking partner in Australia.

The collaboration will focus on using advanced AI solutions to improve scam and fraud detection and deliver more personalised customer services.