A sixth-generation family-owned B&B has topped the best hotel in the South Pacific and in Australia, according to the travel website Tripadvisor.
The Awards list, now in its 21st year, examined over a 12-month period from the data of over 1.5 million hotels, identifying the highest-rated hotels based on guest reviews. Winners are determined according to the quality and quantity of traveller reviews and ratings posted on Tripadvisor as well as an additional editorial process.
“It’s clear that our community ventured far and wide in the last year: Our 10 subcategories encompass winners from 37 regions around the world and include a wide range of amazing places to stay,” Sarah Firshein, head of the editorial department at Tripadvisor, told The New Daily.
Lord Howe Island, which lies 780 kilometres northeast of Sydney in the Tasman Sea, allows only 400 visitors at one time and is known for its pristine white-sand beaches and hiking trails.
Pinetrees Lodge has been open to guests since 1895 and is currently owned by a couple, Dani Rourke and Luke Hanson, sixth-generation family members of the original owners.
The hotel boasts over 700 5/5 reviews on Tripadvisor, with travellers on the website praising it for its friendly staff, delicious food, and attention to detail.
“Staff were fantastic & friendly, great service, and they were lovely to chat to,” reads one customer review on the website. “The meals were very good, and the lodge is charming and in a great location. Rooms were nice, a wonderful place to stay on a special island!”
“Trying to limit the contact between guests and staff at Pinetrees went completely against the grain of what we do. We’ll never be a ‘contactless check-in’ kind of place.”
