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Australian Bank Uses AI to Block ‘Abusive’ Messages in Digital Payments

In a ‘world first,’ the bank will make this AI model free to any bank in the world.
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Australian Bank Uses AI to Block ‘Abusive’ Messages in Digital Payments
A Tesla robot at the World Artificial Intelligence Conference in Shanghai on July 6, 2023. Wang Zhao/AFP via Getty Images
Monica O’Shea
Updated:
0:00

Australia’s biggest bank has developed an artificial intelligence (AI) tool to block abusive messages in digital transactions.

The Commonwealth Bank of Australia (CBA) is using an AI model to discover digital payment transactions that include “harassing, threatening or offensive” messages.

Monica O’Shea
Monica O’Shea
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Monica O’Shea is a reporter based in Australia. She previously worked as a reporter for Motley Fool Australia, Daily Mail Australia, and Fairfax Regional Media. She can be reached at monica.o'[email protected]
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