As Use of AI Chatbots Rises, so Do the Number of Customer Complaints

Telecommunications companies are employing AI technology more than ever before, but customers are less than happy.

"Because it's the law," is the answer we often get when there are questions about social security. Prostock-studio/Shutterstock

Artificial intelligence (AI) chatbots are struggling to deal with customer complaints as they become increasingly utilised by company call centres.

The use of AI chatbots in Australia is only set to grow, according to data showing an exponential rise in the use of the emerging technology.