Air Travellers Face Lengthy Backlog in Resolving Complaints Through CTA
Cancelled and delayed Air Canada flights are seen on the departure board at Montreal-Pierre Elliott Trudeau International Airport in Dorval, Que., on Aug. 15, 2025. The Canadian Press/Christinne Muschi
Air Canada customers looking to lodge a complaint with the regulator over their experience during the recent flight attendants’ strike should prepare for a wait.
The Canadian Transportation Agency said its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started.
