Air Travelers Face Lengthy Backlog in Resolving Complaints Through CTA

Air Travelers Face Lengthy Backlog in Resolving Complaints Through CTA
Cancelled and delayed Air Canada flights are seen on the departure board at Montreal-Pierre Elliott Trudeau International Airport in Dorval, Que., on Aug. 15, 2025. The Canadian Press/Christinne Muschi
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Air Canada customers looking to lodge a complaint with the regulator over their experience during the flight attendants’ strike should prepare for a wait.

The Canadian Transportation Agency says its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started.