Air Passenger Complaints Triple in One Year to Pass 42,000 as Backlog Grows

Passengers arrive at Pearson Airport in Mississauga, Ont. on Mar. 14, 2023. The Canadian Press/Chris Young

The number of air passenger complaints to Canada’s transport regulator is soaring, more than tripling to 42,000 over the past year.

The growing backlog means each case now needs more than a year and a half to handle, spurring advocates and politicians to question the entire process.