Patricia Austin, of Chicago, entered a health club in suburban Burr Ridge, Illinois. She never exited the building.
The 78-year-old woman was found dead inside a gym bathroom, ABC7 reported.
Austin’s family said via an attorney that they have many questions, with the lawyer filing a petition at Cook County Circuit Court asking for the surveillance footage.
She was found at Life Time Fitness on July 14, the report stated. An employee went into a bathroom and went underneath a stall and found her. Austin checked into the health club 48 hours before she was discovered—at 7 p.m. on July 12.
“We’re filled with stress and frustration not having the answers that we desire,” said her son Terrence Austin. “We don’t know how something like this can happen. Were there policies, procedures? Did they follow them? Why did this happen? How to prevent this from happening to someone else?”
“We are terribly saddened by this tragedy and continue to have our heartfelt thoughts and prayers with the family,” stated Lifetime spokesman Jason Thunstrom, the Chicago Sun-Times reported.
“As a large facility with several thousand members visiting daily, it is not uncommon for bathroom stalls to be occupied as staff conducts their cleaning protocol,” Thunstrom said. “Out of respect for members, cleaning staff do not disturb individuals in occupied stalls.”
An autopsy from the Cook County medical examiner’s office said she died of heart disease.