WhatsApp Faces EU Consumer Complaint Over Privacy Update

WhatsApp Faces EU Consumer Complaint Over Privacy Update
The icons of Facebook and WhatsApp are pictured on an iPhone, in Gelsenkirchen, Germany, on Nov. 15, 2018. Martin Meissner/AP Photo
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LONDON—Facebook’s WhatsApp faces a complaint from European Union consumer groups who say the chat service has been unfairly pressuring users to accept a new privacy update in what it calls a breach of the bloc’s regulations.

The European Consumer Organisation, or BEUC, filed a complaint Monday over the way WhatsApp has brought in changes to its terms of service and privacy policy, saying they aren’t transparent or easily understood by users.