Workers, Internal Memos Reveal Why Southwest Melted Down During Cold Snap

Workers, Internal Memos Reveal Why Southwest Melted Down During Cold Snap
A Southwest Airlines ground crew member organizes unclaimed luggage at the Southwest Airlines luggage area, at Los Angeles International Airport in Los Angeles, Calif., on Dec. 28, 2022. Robyn Beck/AFP/Getty Images
Janice Hisle
Updated:
0:00

Longtime employees of Southwest Airlines are saying: “We told you so.”

In the wake of a brutal pre-Christmas winter storm, Southwest’s competitors quickly rebounded. But as of Dec. 29, the Dallas-based airline was continuing to struggle mightily. The airline has been buried beneath the burden of thousands of canceled flights, mountains of misplaced luggage, and torrents of complaints from stranded passengers whose holiday plans were ruined.

Janice Hisle
Janice Hisle
Reporter
Janice Hisle mainly writes in-depth reports based on U.S. political news and cultural trends, following a two-year stint covering President Donald Trump’s 2024 reelection campaign. Before joining The Epoch Times in 2022, she worked more than two decades as a reporter for newspapers in Ohio and authored several books. She is a graduate of Kent State University's journalism program. You can reach Janice at: [email protected]
twitter
truth
Related Topics