Watchdog Bares IRS Failures: From Snail-Paced Returns to Identity Theft Woes

IRS faces criticism despite billions in funding, as federal watchdog report highlights delays and challenges.

The Internal Revenue Service (IRS) building in Washington on June 28, 2023. Madalina Vasiliu/The Epoch Times

Despite getting billions of dollars in extra funding to help meet its pledge to provide taxpayers with “top-quality service,” the IRS is failing to measure up to expectations in a number of areas, including taxpayer identity theft and amended tax return processing, a watchdog says.

Erin Collins, the national taxpayer advocate at the Taxpayer Advocate Service, released her 2023 Annual Report to Congress on Wednesday, on balance giving the IRS a passing grade.