Transportation Department to Probe ‘Unacceptable’ Cancellations From Southwest Airlines

Transportation Department to Probe ‘Unacceptable’ Cancellations From Southwest Airlines
Passengers check in for a Southwest Airlines flight at Orlando International Airport in Orlando, Fla., on Oct. 11, 2021. Joe Skipper/Reuters
Janice Hisle
Updated:
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The U.S. Department of Transportation (DOT) says it will probe what caused Southwest Airlines’ “unacceptable rate of cancellations and delays” that left travelers stranded at airports across the country amid an intense winter storm.

In a Tweet posted just after 9 p.m. on Dec. 26, the DOT stated that Southwest’s flight disruptions and “reports of lack of prompt customer service” were cause for concern.
Janice Hisle
Janice Hisle
Reporter
Janice Hisle mainly writes in-depth reports based on U.S. political news and cultural trends, following a two-year stint covering President Donald Trump’s 2024 reelection campaign. Before joining The Epoch Times in 2022, she worked more than two decades as a reporter for newspapers in Ohio and authored several books. She is a graduate of Kent State University's journalism program. You can reach Janice at: [email protected]
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