The Department of Transportation (DOT) has proposed a new rule aimed at strengthening protection for consumers seeking refunds for airline tickets.
For several years, the DOT has asked airlines and ticket agents to give refunds to travelers in cases of flight cancellations or significant changes to their flights. But the terms “significant change” and “cancellation” weren’t previously defined. This resulted in “inconsistency among carriers on when passengers are entitled to refunds,” according to an Aug. 3 DOT statement.
