Social Security Administration Responds to Sen. Warren’s Customer Service Concerns

The senator had accused the Trump administration of ‘lying’ about how long people waited to receive help at the SSA.

Frank Bisignano, U.S. President Donald Trump’s nominee to be Commissioner of Social Security Administration, testifies at his Senate Finance Committee confirmation hearing at the Dirksen Senate Office Building in Washington, DC, on March 25, 2025. Kevin Dietsch/Getty Images

Social Security Administration (SSA) employees are serving “more Americans at quicker speeds,” the agency said in a Sept. 4 X post, responding to Sen. Elizabeth Warren’s (D-Mass.) concerns about SSA’s customer service.

In a Sept. 3 X post, Warren cited a media report, which said that the SSA’s claims of agents answering calls on its toll-free number in eight minutes on average were misleading.