Social Security Records ‘Substantial Progress’ as Agency Boosts Efficiency, Technology

The backlog of Initial disability claims has been reduced from 1.2 million last year to 940,000 pending cases, the agency said.

The Social Security Administration office building in Waycross, Ga., on Aug. 28, 2024. Madalina Vasiliu/The Epoch Times

The Social Security Administration (SSA) has achieved “substantial progress” in customer service, with improved call times and lower field wait times, the agency said in a July 23 statement.

The SSA handled “nearly 1.3 million calls on the national 800 number last week, or 70 percent more than the same week last fiscal year, while reducing the average speed of answer to six minutes,” the agency said.