Social Security Administration Investigating Website Outage

‘There have been a couple of recent incidents impacting My Social Security and we are actively investigating the root cause,’ a spokesperson says

A sign outside a Social Security Administration building in Lake Forest, Calif., on April 19, 2024. Shutterstock

The Social Security Administration (SSA) has confirmed it is investigating the origin of an outage of a website portal that recipients use to access their benefits.

Tracking website DownDetector indicated on Wednesday morning that some users had reported “possible problems” over the past 24 hours with the “My Social Security” page.