Many IRS Self-Help Kiosks Inoperable: Watchdog

Officials had indicated that they planned to work with the contractor to fix the kiosks by the end of 2024.

The IRS building in Washington on March 25, 2024. Madalina Vasiliu/The Epoch Times

Nearly half of the kiosks set up by the IRS to enable taxpayers to file tax returns and complete other services are inoperable or have an unknown status, a watchdog said in a new report.

Of the 100 kiosks located across 37 taxpayer assistance centers, 40 were not operable, the Treasury Inspector General for Tax Administration said in a report released on Aug. 8.