Jury Awards Meta $168 Million in WhatsApp Spyware Case

This sends a message that ‘targeting people through U.S.-based platforms will come with a high price,’ a digital rights activist at Access Now said.
Jury Awards Meta $168 Million in WhatsApp Spyware Case
An illustration shows a smartphone with the website of Israel's NSO Group, which features Pegasus spyware, on display in Paris on July 21, 2021. Joel Saget/AFP via Getty Images
Naveen Athrappully
Updated:
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A California jury awarded Meta nearly $168 million in compensation on May 6 in a privacy case against Israeli spyware company NSO Group.

In October 2019, WhatsApp and Facebook, which both operate under Meta, filed a lawsuit against NSO Group. The complaint alleged that in April and May 2019, NSO used WhatsApp services to “send malware to approximately 1,400 mobile phones and devices” to surveil users of those devices.
In December 2024, the U.S. District Court for the Northern District of California ruled in favor of WhatsApp, finding NSO to be liable for violation of the Computer Fraud and Abuse Act, breach of the California Comprehensive Computer Data Access and Fraud Act, and breach of contract.
On May 6, a jury awarded WhatsApp $444,719 in compensatory damages and $167.3 million in punitive damages.

The jury agreed that WhatsApp had proven by “clear and convincing evidence that NSO engaged in malice, oppression, or fraud in violating the California Comprehensive Computer Data Access and Fraud Act.”

The WhatsApp complaint was focused on NSO Group’s Pegasus spyware, which was developed “to be remotely installed and enable the remote access and control of information—including calls, messages, and location—on mobile devices using the Android, iOS, and BlackBerry operating systems,” the lawsuit said.

“Pegasus was designed, in part, to intercept communications sent to and from a device, including communications over iMessage, Skype, Telegram, WeChat, Facebook Messenger, WhatsApp, and others,” it said.

WhatsApp alleged that NSO implanted Pegasus on WhatsApp users’ phones and relayed data from compromised phones to NSO as well as to NSO’s customers.

In an April 2020 court filing, NSO Group rebutted allegations against the company.

NSO said WhatsApp conflated NSO’s actions with those of NSO’s customers, such as sovereign governments.

The group’s business model “consists of selling NSO’s Pegasus technology to governments and providing basic technical support for them,” the filing said.

“If anyone installed Pegasus on any alleged ‘Target Devices,’ it was not Defendants [NSO]. It would have been an agency of a sovereign government,” it said.

NSO said it never targeted anyone and contractually prohibits customers from using Pegasus to target individuals who are not suspected criminals or terrorists.

“If a government ever misused NSO’s Pegasus technology to monitor WhatsApp users other than criminals or terrorists, Defendants have no knowledge of that misuse, which would be a violation of that government’s contract with NSO,” the Israeli company said.

Protecting Privacy

Meta welcomed the court decision, saying in a May 6 post that it has won the fight against “spyware merchant” NSO Group.

“Today’s verdict in WhatsApp’s case is an important step forward for privacy and security as the first victory against the development and use of illegal spyware that threatens the safety and privacy of everyone,” the company said.

“The jury’s decision to force NSO ... to pay damages is a critical deterrent to this malicious industry against their illegal acts aimed at American companies and the privacy and security of the people we serve,” it said.

Responding to the court decision, Gil Lainer, VP for global communications at NSO Group, told The Epoch Times that the company’s technology has played “a critical role in preventing serious crime and terrorism” and has been used in security operations that have saved American lives.

This perspective “was excluded from the jury’s consideration in this case,” said Lainer.

“We will carefully examine the verdict’s details and pursue appropriate legal remedies, including further proceedings and an appeal,” he said.

“NSO remains fully committed to its mission to develop technologies that protect public safety, while continuously strengthening our industry-leading compliance framework and ensuring our technology is deployed solely for their legitimate, authorized purposes by legitimate sovereign governments.”

Digital rights advocacy group Access Now supported the court decision in a May 6 statement, saying the organization has been pushing for such accountability for the past six years.

In December 2020, Access Now and its partners submitted an amicus brief in the case, detailing victims of NSO’s alleged hacking of WhatsApp.

“This verdict sends a clear message to spyware companies that targeting people through U.S.-based platforms will come with a high price,” said Michael De Dora, U.S. policy and advocacy manager at the organization.

“It underscores the importance of U.S. institutions protecting the digital infrastructure and individuals that rely on it from unlawful surveillance.”

In November 2021, the U.S. Department of Commerce added NSO Group and three other companies to the Entity List, concluding that the company engaged in activities contrary to the national security of the United States.

“These entities developed and supplied spyware to foreign governments that used these tools to maliciously target government officials, journalists, businesspeople, activists, academics, and embassy workers,” the department said.

Naveen Athrappully
Naveen Athrappully
Author
Naveen Athrappully is a news reporter covering business and world events at The Epoch Times.