‘Hero’ Off-Duty Chick-fil-A Employee Climbs Down Storm Drain to Retrieve Woman’s Phone

Seth Ratliff, Chick-fil-A's Digital Marketing Director in Stafford, Virginia, jumped down a storm drain to help retrieve a customer's phone on Oct. 1, 2019. Shauna Hall/Facebook

A kindhearted Chick-fil-A employee who was off-duty made a customer’s day when he jumped down a storm drain to retrieve her phone.

Shauna Hall made a stop at the fast food restaurant in Stafford, Virginia, and accidentally dropped her iPhone, which “bounced” into a storm drain nearby as she was getting her son out of her van, she recalled in a now-viral Facebook post.