FTC Sues Gym Chain for Making It ‘Exceedingly Difficult’ to Cancel Memberships

The cancellation procedure allegedly forces customers to get in touch with specific managers on-site.
FTC Sues Gym Chain for Making It ‘Exceedingly Difficult’ to Cancel Memberships
An LA Fitness location, in a file image. Kevin C. Cox/Getty Images
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The Federal Trade Commission (FTC) filed a lawsuit against the operators of LA Fitness and other gyms over allegations that they make it “exceedingly difficult” for subscribers to cancel recurring gym memberships and related services, according to a statement issued by the agency on Aug. 20.
The FTC lawsuit was filed on Aug. 20 against Fitness International LLC and Fitness & Sports Clubs LLC, which together own and operate LA Fitness and other gym chains, including Esporta Fitness, City Sports Club, and Club Studio, which have more than 600 locations and more than 3.7 million members nationwide.