Southwest Airlines has blamed their massive flight cancellations on the winter weather, and Department of Transportation Secretary Pete Buttigieg has promised to hold them accountable, but data from earlier in the year indicates that both parties were aware of potential transportation and computer problems before they happened.
The National Association of Attorneys General sent a letter in August 2022 to leaders in Congress, warning them that the offices of state attorneys general across the nation have received thousands of complaints from “outraged airline passengers about airline customer service.” The letter asserted the Department of Transporation (DOT) had “failed to respond” to thousands of complaints about various airlines, saying the DOT was “unable or unwilling” to hold the companies accountable.
