The U.S. Department of Transportation (DOT) saw a surge in consumer complaints about air travel last year, reaching levels not seen since 2020—when many flights were canceled because of the COVID-19 pandemic.
Consumer Complaints About Air Travel Soared Last Year: DOT Report
The Department of Transportation said it had to delay the release of the data until July because of the ‘high volume’ of complaints.

Travelers check in baggage and receive boarding passes at the Delta Air Lines terminal at Los Angeles International Airport in Los Angeles on May 23, 2024. Myung J. Chun/Los Angeles Times/TNS