American Airlines Sues Online Platform for ‘Deceptive Ticketing Practices’

American Airlines has filed a lawsuit against a prominent platform engaged in ’skiplagging,' a travel hack increasingly used by fliers.

American Airlines flight 718, the first U.S. Boeing 737 MAX commercial flight since regulators lifted a 20-month grounding in November, lands at LaGuardia airport in N.Y., on Dec. 29, 2020. Eduardo Munoz/Reuters

American Airlines filed a lawsuit against online travel agency Skiplagged, alleging the firm engages in misrepresentation while selling airline tickets.

New York-based Skiplagged “employs unauthorized and deceptive ticketing practices, entices consumers to participate in those deceptive practices by promising savings, and then doesn’t deliver,” according to the lawsuit (pdf) American Airlines filed in U.S. District Court for the Northern District of Texas on Aug. 17.