Telecom Ombudsman Gets 19% Fewer Consumer Complaints; Billing Remains Top Issue

November 30, 2020 Updated: November 30, 2020

OTTAWA—Canada’s ombudsman for wireless, internet, and TV services received fewer consumer complaints last year, but billing continued to be the top issue.

The Commission for Complaints for Telecom-television Services says the number of complaints for the 12 months ended July 31 was down 19 percent compared with the year before.

The period included the arrival of the COVID-19 pandemic, which forced many Canadians to rely on telecom services to work, study, and socialize.

The CCTS says there were more complaints about the quality of home internet between March and July than a year earlier.

However, for the 12 months covered by the report, wireless services accounted for 44 percent of all complaints.

Internet services generated 27 percent of the complaints, followed by TV services at 14 percent.