CrowdStrike Blames Quality Control Bug for Update That Caused Global Windows Outage

Cybersecurity company promises to improve how it handles errors and future updates.
CrowdStrike Blames Quality Control Bug for Update That Caused Global Windows Outage
A Windows error message caused by the CrowdStrike software update is displayed on a screen in a bus shelter in Washington on July 22, 2024. Justin Sullivan/Getty Images
Bill Pan
Bill Pan
Reporter
|Updated:
0:00

CrowdStrike, the cybersecurity company at the center of massive global IT outages, blamed the meltdown on a bug in quality control software that allowed bad data in an update to be sent to millions of computers running Microsoft Windows.

About 8.5 million Windows machines across the globe crashed on July 19, forcing airports to ground flights, taking TV broadcasts off the air, and disrupting banks, hospitals, and the London Stock Exchange, among others. Some affected businesses, notably Delta Air Lines, are still struggling to recover.