Chatbots are most often used for low-level customer service and sales task automation, but researchers have been trying to make them perform more sophisticated tasks such as therapy. Tero Vesalainen/Shutterstock
Crossing paths with a robot or “bot” online is as common as finding a pair of shoes in your closet.
It’s a fundamental part of the internet, but users have hit a critical tipping point: An increasing number of people are losing the ability to distinguish between bots and humans.
