Japanese electronics giant Sony Corp. this week recalled 535,000 Vaio F and C series laptops due to an overheating problem that could cause malfunction or injury.
The recall affects 259,000 laptops in the United States, 103,000 in Europe, and around 180,000 in Asia. Sony said that it has received dozens of complaints from consumers, although no injuries have been reported.
Some laptops “may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product’s keyboard or external casing, and a potential burn hazard to consumers,” according to a statement from Sony Senior Vice President Mike Lucas.
Customers can request to repair their laptops, or download a BIOS software update that could solve the temperature control issue.
According to a PC World report, Sony’s BIOS software was developed by a third party and customized for its Vaio computers. Computer experts recommend that consumers deliver their laptops to Sony for repair, as a BIOS update may be daunting for nontechnically savvy users.
Sony is no stranger to laptop recalls. In 2006, the company recalled laptop batteries due to overheating issues that could have led to explosions. Several other computer makers, such as Toshiba and Dell, also issued battery recalls.
The recall affects 259,000 laptops in the United States, 103,000 in Europe, and around 180,000 in Asia. Sony said that it has received dozens of complaints from consumers, although no injuries have been reported.
Some laptops “may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product’s keyboard or external casing, and a potential burn hazard to consumers,” according to a statement from Sony Senior Vice President Mike Lucas.
Customers can request to repair their laptops, or download a BIOS software update that could solve the temperature control issue.
According to a PC World report, Sony’s BIOS software was developed by a third party and customized for its Vaio computers. Computer experts recommend that consumers deliver their laptops to Sony for repair, as a BIOS update may be daunting for nontechnically savvy users.
Sony is no stranger to laptop recalls. In 2006, the company recalled laptop batteries due to overheating issues that could have led to explosions. Several other computer makers, such as Toshiba and Dell, also issued battery recalls.
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