Satisfaction With Federal Government Services Reaches New Low

Consumers increasingly are dissatisfied with U.S. government services, according to a report released Tuesday, Jan. 26, by the American Customer Satisfaction Index.

Kareem Lake (L) and Steve Harrison prepare their tax forms for mailing at the James A. Farley Post Office building in New York City April 17, 2007. Mario Tama/Getty Images

Consumers increasingly are dissatisfied with U.S. government services, according to a report released Tuesday, Jan. 26, by the American Customer Satisfaction Index.

Scoring 63.9 on a scale of 0 to 100, satisfaction with federal government services declined for the third year in a row, dropping 0.8 percent from last year’s score of 64.4, the report says.

The Department of the Treasury scored lowest among federal departments, receiving a 55 from consumers.

The Department of the Treasury scored lowest among federal departments.