In a statement, Rogers confirmed that Jorge Fernandes will be stepping down from his role as chief technology and information officer, effective immediately.
The telecom giant says Ron McKenzie will replace Fernandes.
McKenzie has extensive experience in the telecom industry, including in technical operations with Rogers and was previously president of Rogers for Business.
He also spent 10 years at Shaw Communications Inc.
The change comes after the company pledged to make investments to avoid a repeat of the network outage.