Regulator is Throwing Consumers to ‘Telco Sales Dogs,’ Says Advocate

A consumer watchdog group says the CRTC is abdicating its responsibility by refusing to launch a public inquiry into the sales practices of the country's major telecommunications service providers. The Canadian Press/Graham Hughes

OTTAWA—A consumer watchdog group says Canada’s telecom regulator is abdicating its responsibility by refusing to launch a public inquiry into the sales practices of the country’s major telecommunications service providers.

The Public Interest Advocacy Centre called for the inquiry early last month to investigate media reports about high-pressure sales tactics used by at least one major company.