Passengers on a Qantas flight were forced to evacuate the plane after the cabin filled with smoke, according to reports, while accounts posted on social media claimed the pilot screamed at passengers to evacuate.
“Once back at the gate, the captain made the decision to evacuate the aircraft as a precaution and three emergency slides were deployed,” the airline said in a statement to the news agency. “Passengers were evacuated through both the slides and normal exits.”
“While customers may have thought it was smoke, there was no fire,” the airliner added.
However, some passengers suggested that the evacuation was frightening.
“And next thing he (pilot) goes, ‘evacuate, evacuate, evacuate’, like in a calm but firm, loud voice. So instantly everyone jumps off and they’re thinking, ‘Oh my God. I thought there was smoke, or a fire or, you know, something was happening,’” Champion said.
She was close to the back of the door when the evacuation order was made
“The hostess opened the door, bang, the chute comes down and everyone starts rushing into the aisle,” Champion recalled.
Sydney mechanic Rahman Akbari, also a passenger on the flight, said that the captain seemed to be calm but was scary when the crew yelled “evacuate, evacuate” on the tarmac.
“Initially it was just the smell, we could smell something but after a few minutes this fume starting building up in the cabin,” he was quoted by AAP as saying.
“My baby was asleep in my arms. She stayed asleep the whole time and I just screamed at my three year old, ‘Owen now!’” the woman with the baby told the news outlet.
Qantas Fleet safety captain Debbie Slade told AAP that the airline understood it might a “very unusual and probably alarming experience for our customers.” She added, “We thank them for giving crew their full cooperation.”
“The crew did a great job of putting their training into action and following the procedures for a set of circumstances like this,” Slade said. “We'll investigate exactly what happened, including liaising with Airbus, before this aircraft is returned to service.”
Qantas said that two people were injured after using the plane’s slides, and another passenger was hospitalized out of a precaution, 7News reported. Some customers also said they suffered itchy throats and sore eyes.