The New York City Department of Environmental Protection (DEP), which New Yorkers know better for their blue and green logos on their water bills, upgraded their payment options.
DEP’s 836,000 customers will now be able to take advantage of extended hours, a streamlined pay-by-phone system, a new check processing center on Staten Island, pay using a phone or a tablet, or pay by cash at any Western Union location.
Online and over the phone payments will also have lower convenience fees for those paying with credit cards.
They are also launching a new website DEP QuickPay which doesn’t require customers to register.
Currently the DEP Borough Offices are open from 9 a.m. to 5 p.m. but they will offer an additional hour on Wednesdays and accept walk-in customers until 6 p.m. The five offices are located at:
Bronx: 1932 Arthur Avenue – 6th Floor
Brooklyn: 250 Livingston Street – 8th Floor
Manhattan: 1250 Broadway – 8th Floor
Queens: 96–05 Horace Harding Exp. – 1st Floor
Staten Island: 60 Bay Street – 6th Floor
The DEP is also looking at improving the network of Automated Meter Reading devices that allow customers to access data about their water use in near real time, and be able to detect leaks.