800K Healthcare.gov Marketplace Users Were Sent Back With Bad Tax Info

February 20, 2015 Updated: July 18, 2015

Nearly 800,000 customers who used the government’s Healthcare.gov website received the wrong tax information, and they were asked to delay their tax filing for the year, according to The Associated Press.

In a blog post on Friday, the website asked: “Is your Form 1095-A correct?” 

“If you enrolled in a plan through the Health Insurance Marketplace for 2014, you should’ve received an important tax statement in the mail, called Form 1095-A. This statement has information you need to fill out your 2014 federal income tax return,” the website said. “Most people received a correct Form 1095-A. However, if we contact you because your Form 1095-A is incorrect, here’s why. Some forms included the monthly premium amount of the second lowest cost Silver plan for 2015 instead of 2014, which needs to be corrected.”

The site added that the “incorrect amount is listed in Part III, Column B of the Form 1095-A,” and the website is working to “resolve this and any other issues with the 1095-A forms.”

But it stipulated, “This does not mean that your tax credit was incorrect; this is purely an error in what was printed on the form.”

The site said that 1095-A have two options: Use this tool, or call the official Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).

(Healthcare.gov screenshot)
(Healthcare.gov screenshot)

If one has already filed taxes using the incorrect Form 1095-A, more information is pending on what to do, Healthcare.gov said.

The tax mistake is a self-inflicted injury that comes on the heels of what President Barack Obama had touted as a successful enrollment season, with about 11.4 million people signed up.

California, which is running its own insurance market, on Thursday announced a similar problem affecting about 100,000 people in that state.


The errors mean that nearly 1 million people may have to wait longer to get their income tax refunds this year. And they could also affect the size of those refunds.

Another 50,000 or so who already filed may have to resubmit their returns.

Federal officials also announced Friday a special sign-up extension for uninsured people facing the health care law’s tax penalties for the first time this year.

With the Associated Press.