More ‘Technical Issues’ Leave Passengers in Limbo at Charlotte Douglas International Airport

June 18, 2018 Updated: August 2, 2018    

PSA Airlines, an American Airlines regional carrier, canceled all flights out of Charlotte Douglas International on Sunday and operated on a reduced schedule Monday morning, attributing the problem to a “technical issue” related to a computer glitch. Thousands of passengers were inconvenienced.

The carrier had previously announced a “technical issue” when it had to cancel 275 flights on Thursday night and 400 on Friday, reported Fox News. But just days after the problem appeared to have been fixed, PSA is experiencing more technical difficulties.

The problem is affecting pilot and crew schedules and flight operations—they were not receiving assignments fast enough, officials told Channel 9.

The problems are putting a strain on car rentals, as many are resorting to driving to their destinations. One employee said that 900 vehicles were brought in to accommodate the demand, according to Channel 9.

American Airlines has sent IT specialists to Dayton, Ohio, to help PSA fix the computer glitch, and encouraged customers to double check their flight status.

“We understand recent cancellations have been frustrating for customers and are doing everything in our power to get things back to normal as quickly as possible. American is working to contact all those impacted, but please check your flight status before going to the airport,” PSA Airlines wrote on Twitter.

“We are rebooking passengers and American’s Customer Relations department will be reaching out to all affected customers,” American Airlines wrote in a statement. “We encourage all customers flying out Sunday evening or Monday to check their flight status on aa.com or the American Airlines app.”

On Monday, Charlotte Douglas International Airport released the following statement:

“Charlotte Douglas International Airport continues to provide assistance to the airlines and our passengers as PSA and American Airlines work to resolve their operational issues. We are not sure when these airline issues will be resolved.

This issue appears to be isolated to PSA flights. Passengers on other carriers are not affected by this issue. The airport remains in an irregular operations plan, which was activated Thursday to assist stranded passengers and we remain in that operational status.

This includes extended concession and checkpoint hours, additional aviation department support staff and making available emergency supplies to travelers including diapers, wipes and formula, blankets and pillows. We are also assisting in coordinating ground support with additional busses to bring passengers back to the terminal, as necessary. We remain in constant communications with American Airlines and PSA as they continue to work to resume normal operations.”

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