McDonald’s Drive-Thru Manager Fired After Heated Confrontation With Customer

By Jane Werrell
Jane Werrell
Jane Werrell
Jane Werrell is a reporter for NTD based in the UK.
September 14, 2017 Updated: September 14, 2017

A McDonald’s manager was fired last week after she confronted a customer and called him a racial slur. She tried to grab the customer’s phone as she spotted him recording a video.

The customer, Tyler Lamb, had just had a long day at work and went to the McDonald’s drive-thru in Dearborn, Michigan to try and fix his order after he found that his food was cold and incorrect.


The footage shows the first employee listening to his complaint and apologizing, suggesting that he calls back early the next morning. Then the manager jumps up from behind the drive-thru window, noticing that he is recording a video on his phone and tries to grab it.

“That’s illegal” she yelled, before using a racial slur and cursing.

“You’re fired,” said Lamb, as he drove off.

Epoch Times Photo

The manager, pictured above, suddenly started yelling at Lamb. Her employees attempted to restrain her from lashing out.

Lamb didn’t understand what made the manager so angry and feels he’s the one who should be upset, he told local news outlet WXYZ. He said it would be nice to get his meal fixed.

The food chain confirmed that “appropriate action” was taken.

“This type of behavior is not tolerated in our restaurant and does not reflect our high standards of conduct and customer service. As soon as we learned of the situation, we immediately worked to address it and appropriate action has been taken,” Leslie Pardo, a spokesperson for local McDonald’s Owner Operator wrote in an email to Storyful.

It’s not the first time that the fast food chain has drawn attention to itself for its poor customer service. In July, an employee at a McDonald’s drive-thru in Virginia refused to serve a uniformed officer. “I ain’t servin’ no police,” the employee said to Scott Naff, an officer for the Virginia Department of Game and Inland Fisheries, according to local news outlet The employee was fired shortly afterwards.

In 2015, a McDonald’s manager in Manchester, England refused to serve a customer who looked homeless. The customer, Daniel Jackson, was a 27-year-old landscape gardener.

“I’d just clocked off work and I was absolutely ravenous,” Jackson said to the Manchester Evening News.

“It took some serious persuasion to convince them I wasn’t homeless. I admit I was wearing scruffy clothes because I’d been working outside all day. That’s no reason to assume I live on the streets.”

In the end, a staff member let Jackson order his meal. Shortly afterwards, McDonald’s apologized and said they will investigate the incident.

Jane Werrell
Jane Werrell is a reporter for NTD based in the UK.