Lowe’s Gets Slammed for Obliging a Customer’s Request That People Are Calling ‘Racist’

August 10, 2015 Updated: August 10, 2015

A Lowe’s delivery driver was shocked when his manager told him to turn around and come to the store because he’s black. 

Marcus Bradley, a delivery driver for Lowe’s in Virginia, was with his co-worker Alex Brooks on his way to a drop-off when the call came in.

“I got a phone call on the phone telling me to bring the delivery back, saying that I couldn’t do the delivery,” Bradley told Fox 10.

“I asked him why I couldn’t do it, and he said because you’re black, and they don’t want you at the house.”

FOX10 News | WALA

The manager called after the customer specified that they didn’t want an African American delivering their order.

Bradley returned to the store and was replaced by a white driver. 

“To me, it just ain’t right for a business that we work at to go on with the woman’s wishes,” Brooks said.

WSET.com – ABC13

“It was one of those things like, these guys will get over it, they’re tough guys, they’re delivery guys. And that’s kind of where I just had to put my foot down and say I couldn’t do it with them.”

But the woman, who was not identified, said she has the right to make a request like the one she did. 

“I got a right to have whatever I want and that’s it,” the woman said. “No, I don’t feel bad about nothing.”



Lowe’s had a different stance, though, firing the manager who honored the request and at least one other employee. The corporate office said in a statement that the request should never have been honored.

“The situation brought to our attention was troubling and an investigation was immediately undertaken. Under no circumstances should a discriminatory delivery request be honored as it is inconsistent with our diversity and inclusion core values and the request should have been refused,” it said. “The investigation has concluded and the individuals involved are no longer with company.”

Bradley says he will keep working at Lowe’s, as he has for 11 years.

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