iOS 8 Problem; Fix? ‘Software Update Failed – Error Occurred Downloading iOS 8.0’, ‘Server could not be contacted’ Causing Problems for Some Users

By Jack Phillips
Jack Phillips
Jack Phillips
Breaking News Reporter
Jack Phillips is a breaking news reporter at The Epoch Times based in New York.
September 16, 2014 Updated: September 18, 2014

The iOS 8 is out on Wednesday, Sept. 17 for a number of Apple devices.  Many users on Wednesday, just minutes after iOS 8 came out, were getting a “Software Update Failed” error message, meaning there’s likely a heavy demand on Apple’s servers.

One reads: “The iPad software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.”

Others got this message: “Software Update Failed. An error occurred downloading iOS 8.0.”

According to iPhoneHacks, this error might be bypassed by downloading iOS directly via Apple’s servers and restoring with iTunes. The direct download links can be accessed here.

On Twitter, many were complaining about the error.


Also, some were complaining that the iOS 8 was draining their device’s battery. For many, the same issue popped up when the iOS 7 came out last year.

Apple added the ability in iOS 8 to view battery usage, which can be accessed via Settings> General > Usage > Battery Usage.

After pressing the Battery Usage button, one can then see all the apps that are taking up power, with a percentage on the right of the app.

One can then determine if the app is draining the device’s power via lots of usage or if it’s going on in the background.


UPDATE: The update requires at least4.7 GB of memory for some users, but others said it needed 5.8 GB or 5 GB. But others said it only needs 1.1 GB.

One can see how much space they have on their device by hitting Settings > General > Usage. It should show a list of apps and the memory–with photos usually taking up the most space.

It’s also recommended to update some apps on iOS 7 as they may not work in iOS 8.

When the iOS 7 was released almost exactly a year ago, there were a litany of problems for some Apple users in trying to download the update.

At the time, for about two days, users complained that the software update would not download. 

This could likely be attributed to the massive demand placed on Apple’s servers, as millions of people are simultaneously trying to download the update at the same time.

At the time, it took some users as long as 30 hours to download the iOS 7.

Perhaps Apple learned its lesson last time. However, when the iPhone 6 was announced, the Apple Store crashed, so who knows.

The iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPod Touch (5th generation), iPad 2, iPad (3rd generation), iPad (4th generation), iPad Air, iPad Mini (1st generation), and iPad Mini (2nd generation) will get the iOS update.

However, the plain iPhone 4 won’t get it.

The time of day was not disclosed as to when the iOS 8 comes out.

To download the latest iOS, one will have have to plug their device into a power source, connect to WiFi, and click the Software Update button on the Settings app on their Apple device.

Unless there’s errors, the update should take only a few minutes.

There could be problems downloading the OS on launch day, as millions of people will simultaneously be downloading.

The Associated Press has a run-down of the iOS features:


— Like the new Mac OS, the iOS 8 system will have a universal search tool to cover both your device and the Internet. It will also get the iCloud Drive service.

— The new software will sport interactive notifications, so you can respond to a message without having to leave another app. It will have new gestures, such as double tapping to see a list of frequent contacts.

— A QuickType keyboard promises predictive typing suggestions. For example, if you start typing, “Do you want to go to,” the phone will suggest “dinner” or “movie” as the next word. Currently, the suggestions are limited to spelling corrections.

— IOS 8 will have a built-in health-management tool to help people track their vital signs, diet and sleeping habits. Apple’s chief rival, Samsung Electronics Co., incorporated fitness-related features in its latest flagship phone, the Galaxy S5, and announced plans last week for similar management tools.

— Apple announced new technology for controlling garage doors, thermostats and other home systems, although the company didn’t say how all the pieces will be linked together through what it calls HomeKit.

— For developers, Apple announced the ability to sell app bundles at discounted prices. The fingerprint security system on the iPhone 5s also will be accessible to apps written by outside parties, not just Apple functions such as unlocking the phone and verifying iTunes purchases.


Jack Phillips
Breaking News Reporter
Jack Phillips is a breaking news reporter at The Epoch Times based in New York.