People on Twitter are reporting in droves on August 20 that Hootsuite is not working correctly, but Hootsuite says it hasn’t been hacked.
Hundreds of people are asking Hootsuite’s help account on Twitter what’s happening with the social media tool.
“We’re seeing an increase in attempts by spammers to gain unauthorized access to social media accounts by exploiting password weaknesses,” said the company in a blog post. “HootSuite itself has not been compromised, however, unauthorized users are attempting to login to HootSuite using user IDs and passwords acquired from other websites or networks, with minimal success.”
The company says that it’s rolling out new security measures to help protect users, including social verification and IP adress lossing, or recording users locations.
“If you login from another location, we’ll want to make sure you’re the authorized user, and not an external threat, and ask you to verify yourself again,” the company said. “This is an extra step to gain access, but a necessary one to protect you and your accounts.”
Hootsuite recommends people avoid using the same password as any other login, using both uppercase and lowercase letters, and including a number and/or a character. And not sharing the password with anyone
Hootsuite’s help account has been answering people’s flurry of queries on Tuesday by telling people to keep trying to log in.
“We’re currently working on some security measures, apologies for the inconvenience,” the help team said in one Tweet. “We’ve identified some unauthorized attempts to gain access to a small number of HootSuite accounts.”
“We’re taking steps to protect our users’ security,” the account said.
The account is answering up to 15 people every minute.
Hootsuite is a social media tool that is basically like a browser but for Twitter only. It and Tweetdeck are two of the more popular Twitter extensions.
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