Delays continued Monday following technical difficulties experienced by Virgin, with thousands of passengers at various airports.
Yesterday more than 100,000 travellers were affected by flight cancellations and delays across Australia. An early morning computer glitch triggered a major failure, forcing staff to use a manual system for check-ins and reservations.
The fault was fixed late last night but stranded passengers are still trying to travel. Virgin Blue has employed extra staff to deal with the backlog which the company hopes will clear by the end of today, despite further cancellations.
“While all check-in processes will be back to normal, we are requesting the ongoing patience of our guests this morning as we work through the flow-on effects from yesterday’s network-wide disruption,” said spokesman Colin Lippiatt, according to ABC.
Stranded passengers have been offered free snacks and bottles of water as well as overnight accommodation if required.
Virgin Blue has promised credit future flights for those able to postpone their plans.
The problem was exacerbated by increased travel due to school holidays and people trying to leave Melbourne after Saturday’s AFL grand final match.
Tasmanian Jerome Illingworth told the Herald Sun the chaos had not ruined his grand final weekend.
“We'd go through it all again if it meant we could see a game of footy like that, although we won’t be coming back next weekend because our wives won’t let us,” he said.
Yesterday more than 100,000 travellers were affected by flight cancellations and delays across Australia. An early morning computer glitch triggered a major failure, forcing staff to use a manual system for check-ins and reservations.
The fault was fixed late last night but stranded passengers are still trying to travel. Virgin Blue has employed extra staff to deal with the backlog which the company hopes will clear by the end of today, despite further cancellations.
“While all check-in processes will be back to normal, we are requesting the ongoing patience of our guests this morning as we work through the flow-on effects from yesterday’s network-wide disruption,” said spokesman Colin Lippiatt, according to ABC.
Stranded passengers have been offered free snacks and bottles of water as well as overnight accommodation if required.
Virgin Blue has promised credit future flights for those able to postpone their plans.
The problem was exacerbated by increased travel due to school holidays and people trying to leave Melbourne after Saturday’s AFL grand final match.
Tasmanian Jerome Illingworth told the Herald Sun the chaos had not ruined his grand final weekend.
“We'd go through it all again if it meant we could see a game of footy like that, although we won’t be coming back next weekend because our wives won’t let us,” he said.
Friends Read Free