Family Upset After Doctor Delivers Bad News via Hospital Robot

In this file images, beds are prepared in the intensive care unit section of a hospital in Baltimore, Maryland, on Jan. 15, 2010. Alex Wong/Getty Images

To hear that a family member doesn’t have long to live is never easy. But hearing it from a robot was devastating for one family from California.

The family member, Ernest Quintana, 79, was admitted into Kaiser Permanente Medical Center’s emergency department on March 3.