Delta CEO Richard Anderson gave up his seat to a mother who was trying to board an overbooked flight from Washington to Atlanta.
Jessie Frank, the mother, was trying to get to Atlanta to try and pick up her 12-year-old daughter from camp, reported WXIA-TV.
When Frank got to the airport, she faced a series of delays and cancellations due to weather, but Anderson allowed her to take his seat. She did not realize that Anderson gave up his seat.
“As the plane descended into Atlanta, the flight attendant announced that there was a special guest on board. He was riding in a jump seat, because he had given up his place to allow one more person on that flight. That special guest was you: Richard Anderson, CEO of Delta,” Frank wrote in an open letter to Delta, which was posted on Facebook.
According to ABC News, Anderson rode in the plane’s jump seat instead.
“It was all of your employees that day that did so much helping me to get home — and now I know why. Because Delta is led by you, Richard Anderson, a dedicated and inspiring leader who so clearly demonstrates, at his very core, that he leads by example, and does not set himself above all those who allow this airline to exist,” Frank wrote.