A Texas utility worker’s exemplary customer service has caught the attention—including a big brand.
Acton Municipal Utility District employee, Jimmie Cox, was dispatched to the home of Andrea Adams nearly a week ago to fix a busted pipe. Once he arrived at Adams’s home, he encountered water flooding in every direction and a panicked homeowner.
“The hole was about five-and-a-half foot deep. There was a lady running around,” Cox told WFAA.
Cox worked diligently to plug the one-inch pipe that had burst outside of Adams’s home and dove headfirst to complete the task at hand—literally.
Adams was shocked to see that Cox had dove nearly five feet into the murky water try to plug the line. In an attempt to show her husband, she captured a photo and also posted the image onto Facebook.
Seriously? Acton Municipal Utility District employees are dedicated. #employeeofthemonth Photo cred: Andrea Adams pic.twitter.com/1h7VvSDosf
— Anthony White (@AnthonyWhiteTX) August 23, 2016
Shortly after she uploaded the image, Adams was inundated with messages from people all over the world, forcing her to shut down her Facebook page.
“Then, I posted the photo to Facebook, and within two hours, people in Brazil were commenting,” Adams told WFAA.
She added, “I’ve shut down my Facebook, turned off my email. I had a call from a lawyer in Atlanta that wanted to use the photo.”
American clothing manufacturer, Wrangler Jeans, praised the 23-year-old Cox for his work ethic, calling him an “everyday hero” on Twitter.
“Now this is an #EverydayHero. Keep up the good work, buddy, & expect to see some #WranglerJeans coming your way,’ tweeted the company.
Now this is an #EverydayHero. Keep up the good work, buddy, & expect to see some #WranglerJeans coming your way. https://t.co/PagjxJo4d2
— Wrangler Jeans (@Wrangler) August 25, 2016
Cox doesn’t understand the hoopla surrounding the picture, given that such maneuvers are common for those who work in the industry. “In this line of work, people do it a lot,” he said.
And getting dirty wasn’t all for moot—Cox closed the line.
“I’m real proud of him,” Adams noted.
