Chick-Fil-A Becomes America’s Favorite Fast Food Restaurant, Dethroning In-N-Out

August 5, 2019 Updated: August 5, 2019
Daily Caller Logo
—-

Chick-fil-A surpassed the fast-food chain In-N-Out Burger to become America’s favorite fast-food restaurant, according to a survey from Market Force.

Food & Wine published the annual survey results Wednesday and revealed the fried chicken restaurant, which is open six days a week and closed Sundays, surpassed the popular Californian hamburger joint In-N-Out in customer satisfaction ratings.

In-N-Out previously held the highest customer satisfaction ratings for the past two years, according to CBS Los Angeles.

An In-N-Out Burger restaurant in Alhambra, Calif., on Aug. 30, 2018. (FREDERIC J. BROWN/AFP/Getty Images)

The survey polled 7,600 consumers and found Chick-fil-A had 79% customer satisfaction while In-N-Out had 73% customer satisfaction.

A smaller southern chain, Raising Cane’s, came in second for customer satisfaction at 78%.

Chick-fil-A was also named the most popular fast-food chain, for the fourth year in a row, in a 2018-2019 American Customer Satisfaction Index report published in June.

“The company still demonstrates customer satisfaction dominance,” ACSI reported. “With its strong satisfaction edge and plans to continue expanding, the chicken specialist could pose a threat to even the largest players in the industry.”

Chick-fil-A made the third-highest sales at $10.46 billion in 2018, coming in behind Starbucks’ $20.49 billion and McDonald’s at $38.52 billion, according to Nation’s Restaurant News.

Woman eats Chick-fil-A
A woman eats lunch on the patio of the Chick-fil-A in Hollywood, Calif., on Aug. 1, 2012. (Robyn Beck/AFP/GettyImages)

By Mary Margaret Olohan

From The Daily Caller News Foundation

Content created by The Daily Caller News Foundation is available without charge to any eligible news publisher that can provide a large audience. For licensing opportunities of our original content, please contact licensing@dailycallernewsfoundation.org.

RECOMMENDED