Charter Communications customers said their Internet and telephone was down on Friday afternoon.
The National Weather Service issued a statement about the outage in Michigan:
The Following Message Is Transmitted At The Request Of Roscommon County Central Dispatch. Charter Communications Is Experiencing A Widespread Telephone Outage. This Outage May Prevent Customers From Dialing 911 In The Event Of An Emergency. If You Are A Charter Customer And Your Phone Is Not Operating… You May Contact 911 Via A Cell Phone Or Respond To Your Local Fire Station. This Will Be In Effect Until Charter Is Able To Re-establish Normal Phone Service.
911 Telephone Outage Emergency was issued on January 30 at 3:50PM EST by the National Weather Service in Gaylord.
It appears, however, that Charter is suffering a nationwide outage. A number of residents in Missouri and Wisconsin also said it was out.
On its Twitter page, Charter tweeted that it knows about the problem and is working on it.
“We’re aware of services being down and working to fix it. Sorry for the inconvenience. Thanks for your patience!” the company wrote on the social media website.