Biased Treatment at Auto Repair Shops, Say Women

42 percent believe they are quoted higher prices than men when looking to service their cars.
Biased Treatment at Auto Repair Shops, Say Women
A recent poll found that 43 percent of women surveyed feel they receive not only inferior service but also pay more than men when it comes to car repairs. (Photos.com)
Joan Delaney
3/3/2009
Updated:
10/1/2015
<a><img src="https://www.theepochtimes.com/assets/uploads/2015/09/shop68652579.jpg" alt="A recent poll found that 43 percent of women surveyed feel they receive not only inferior service but also pay more than men when it comes to car repairs.  (Photos.com)" title="A recent poll found that 43 percent of women surveyed feel they receive not only inferior service but also pay more than men when it comes to car repairs.  (Photos.com)" width="320" class="size-medium wp-image-1829895"/></a>
A recent poll found that 43 percent of women surveyed feel they receive not only inferior service but also pay more than men when it comes to car repairs.  (Photos.com)
When it comes to car repairs, many women feel they receive not only inferior service but also pay more than men.

A poll commissioned by Speedy Corporation, which specializes in while-you-wait automotive services, found that almost half the women surveyed (43 percent) said they receive worse service than men when having their cars fixed.

In addition, 42 percent believe they are quoted higher prices than men when looking to service their cars.

And women are not the only ones to make this observation. The poll also found that more than one-third of male respondents feel the level of service delivered by a mechanic is affected by gender.

According to the poll, 58 percent of women in both Alberta and British Columbia—15 percent higher than the national average—believe they receive worse service than men from their mechanics. In Quebec, however, only 27 percent of women feel they receive sub-par service.
 
In an effort to enable women to feel “confident and comfortable within an automotive repair environment,” Speedy has announced that it will initiate Women Drivers Workshops across the country over the next few months.

“Across all our Speedy locations we are seeing a tremendous amount of interest from women regarding car maintenance and servicing,” said Steven Goldman, president and CEO of Speedy Corporation in Toronto, in a news release.

“In response to this growing demand, Speedy is proud to announce that it will offer Women Drivers Workshops through the spring and summer months. Maintaining your car today is the single most effective way to avoid expensive repairs tomorrow.”

Goldman said there was an “overwhelmingly positive response” to Speedy’s first Women Drivers Workshop at their Victoria, British Columbia, location.
   
“We understand that knowledge is extremely empowering; the women who attended our sessions not only wanted to understand what the mechanic was doing, they also wanted to learn how to do it themselves.”

The poll found that 70 percent of women surveyed said they know how to check the oil in their vehicle. Just over half said they could change a windshield wiper, and one-third said they are comfortable changing a tire.

However, the level of car-care confidence seems to be generational, as women aged 18 to 44 show the highest rates of do-it-yourself skills, while women 50 and older had the lowest response rates for hands-on maintenance.

Additional poll results showed that 30 percent of cars on the road are nine years or older; 89 percent of drivers own their cars, while 10 percent lease; and respondents cite price (23 percent) and a relationship with a mechanic (23 percent) as the most important factors when deciding where to service their car, followed by respect for the terms of the warranty and convenience.
Joan Delaney is Senior Editor of the Canadian edition of The Epoch Times based in Toronto. She has been with The Epoch Times in various roles since 2004.
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