Fine print in Capital One contracts outline how company representatives can visit people at home or their workplace if the choose to.
The rules aren’t new but gained attention after a Los Angeles Times columnist wrote about them.
While the fine print in the credit card rules enable the company to send representatives to people’s work or home, the company insists that it won’t resort to those measures.
“Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work,” the bank said in an emailed statement to KDVR.
But the bank’s executives are considering changing the rules following the anger sparked by the column.
“We’re considering creating two separate agreements given this language doesn’t apply to our general cardholder base,” the bank added in a statement.
The anger was evidenced on the social media website Twitter, where one person tweeted about how it’s bad enough that banks know what’s in people’s wallet. “Now they want to know what’s in my fridge?”
“This is my bank; maybe it’s time to find a new one,” tweeted Washington Times columnist Joseph Curl.
Others warned representatives not to visit their homes, with one person claiming that if they did they would get “.40 caliber interest.”