Retailers Prepare for a Wave of Merchandise Returns

Retailers Prepare for a Wave of Merchandise Returns
People walk at a shopping mall in Santa Anita, Calif., on Dec. 20, 2021. Frederic J. Brown/AFP via Getty Images
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News Analysis
After a prolonged and record-breaking holiday shopping season, retailers are now preparing to face the fly in the ointment of the recent spending spree: a deluge of returns, which are predicted to put additional strain on supply chains and retail operations.